Order Processing & Dispatch

Orders are typically processed and dispatched within 5–7 business days after receipt of full payment. This timeline is indicative and may vary depending on factors including, but not limited to, product type, destination postcode, and operational constraints.

Orders may be shipped earlier or later on a case-by-case basis.

Shipping Carriers & Tracking

We work with trusted global delivery partners, including USPS, UPS, DHL, FedEx, Aramex and Royal Mail, to ensure reliable delivery.

Once your order has been dispatched, you will receive a shipment confirmation email containing:

• Carrier details

• Tracking number

• Estimated delivery date

Tracking numbers may take up to 24-48 business hours to become active on the carrier’s website. You may also track your order through your CordeliaKraft account dashboard.

Shipping Protection

To provide added peace of mind, all shipments are protected by InsureShield® Shipping Insurance provided by UPS Capital.

This coverage applies during transit and protects against loss or physical damage, subject to applicable policy terms, conditions, limitations, and exclusions. Shipping insurance does not replace or alter carrier delivery timelines or service commitments.

Packaging & Transit Damage

All products are packed using industry-standard protective packaging to minimize the risk of damage during transit. However, we do not control the handling of shipments once they are in the custody of the carrier.

If your order arrives damaged, you must notify us promptly and follow the damage reporting procedure outlined in this Policy so we may assist with resolution.

Returns, Exchanges & Responsibility

• Our Error: If a return or issue arises due to an error on our part, we will take full responsibility and cover all associated costs.

• Customer-Initiated Returns or Exchanges: If you wish to exchange or return a product without defects, including sizing-related issues, we will facilitate a replacement order. Once the original item is received at our facility, our team will contact you and arrange re-shipment. The cost of the second shipment will be borne by the customer.

Contact & Support

For shipping-related questions, damage reports, or return assistance, please contact us at: care@cordeliakraft.com