At Cordelia Kraft, every product is handcrafted with care and produced in small batches or made to order. We are committed to delivering high-quality pieces and a transparent customer experience. This Returns and Refund Policy (the “Policy”) outlines the terms of Fabrica Kraft LLC (referred to as “Cordelia Kraft,” “we,” “our,” or “us”) regarding shipping, returns, exchanges, and refunds for products ordered and purchased through our online platform, https://cordeliakraft.com (the “Website”).

Purchasers are requested to carefully read and understand the terms of this Policy, including the procedures for initiating returns or requesting refunds. By placing an order through our Website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Policy.

Order Changes & Cancellations

We begin processing orders quickly to maintain efficient production timelines.

• Orders may be canceled or modified within 12 hours of purchase.
• After 12 hours, the order may already be in production and may not be eligible for cancellation.
• If the order has already been shipped, cancellation is no longer possible.

To request a change or cancellation, contact us immediately with your order number.

Returns & Exchanges

Non-Returnable Items

The following items are not eligible for return or exchange, except where required by applicable law:

• Earrings and pierced jewelry (hygiene and safety reasons)
• Personalized or custom-made items
• Made-to-order products
• Gift cards
• Clearance or final sale items
• Items that have been worn, used, altered, or damaged after delivery
• Items returned without prior authorization

These conditions are standard across handcrafted and hygiene-sensitive product categories.

Eligible Returns

We provide refunds or replacements only in the following situations:

• You received the wrong item
• The item arrived damaged or defective
• The item is materially different from what was ordered
• A component of the order is missing
• Where the product received matches the order and product description, returns based on personal preference, including not liking the design, color, style, or appearance, are accepted only if the item is new, unworn, and returned within 14 days of delivery. Items listed under Non-Returnable Items remain excluded. A flat $10 restocking fee will be deducted from the refund, and the customer must pay the return shipping cost. These returns are not eligible for a free replacement.

To request a return, contact us within: 48 hours of delivery

Please include:

• Order number
• Clear photos of the item
• Photos of packaging
• Description of the issue

Requests submitted after this timeframe may not be eligible for resolution.

Missing Items Policy

If your order appears incomplete:

• Verify all packaging materials, as items may be packed separately
• Contact us within 48 hours of delivery
• Provide photos of the package and contents

We will investigate and resolve the issue promptly.

Refunds

If your return request is approved:

• Refunds will be issued to the original payment method
• Processing time: 5–7 business days after approval
• Original shipping charges are non-refundable unless the error was caused by us
• Refund timelines may vary depending on your bank or payment provider

If a replacement is preferred and the item is available, we will ship a replacement at no additional cost.

Exchanges

We replace items only if:

• The item is defective
• The item was damaged during shipping
• The wrong item was shipped

We do not offer exchanges for:

• Change of mind
• Size preference
• Style preference
• Color preference
• Incorrect selection by the customer