good questions

Please refer to the individual item details for estimated arrival times. Processing times may vary depending on the artisanal nature of the piece.

Cordelia Kraft is not liable for packages delayed in transit, lost by the carrier, or stolen. Once the item is handed over to the shipping carrier, they are responsible for delivery. Please contact the carrier directly for assistance. For suspected theft, we recommend obtaining GPS coordinates of the last scan from the carrier and filing a report with your local police.

If an order is returned to us for any reason, the customer is responsible for the cost of re-shipment.

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays caused by customs processing.

You have 30 days from delivery to start a return. Message us with your order number, then send the piece back new, unworn and in its original packaging. If we sent the wrong item or it arrived damaged or defective, it's on us. For change-of-mind returns, a $10 restocking fee applies and the customer pays return shipping. See our Refund Policy for full details.

Yes. For hygiene reasons, earrings and pierced jewelry can't be returned unless they arrive damaged, defective or wrong. Personalized and made-to-order pieces, final-sale items and gift cards are also excluded. Mishandling is not covered; our jewelry uses fragile materials like earthen clay, wood, and glass and must be handled with care.

Yes. Once your return is approved, we refund your original payment method within 5–7 business days (your bank may take a little longer). If an item breaks during shipment, it is insured: report damage within 48 hours of delivery and keep all packaging and photos so we can file a claim with the carrier.

To maintain lasting beauty:

Store pieces separately in their cloth bags to prevent scratches.

Clean with a soft, dry cloth only.

Avoid contact with chlorine, perfumes, creams, sweat, or cleaning fluids.

Designed to fit most, ranging from 16" (choker) to 24" (long pendant).

Universally designed, lightweight, and comfortable for everyday wear. All measurements are in standard US inches.

Yes, within 12 hours of placing it. After that, your piece may already be in production, and once an order has shipped it can't be canceled.

Yes! Gift wrapping and custom packaging are available. For custom requests, please email us at hello@cordeliakraft.com with your order number.

The price paid at the time of purchase is final. We do not offer retroactive refunds for items that go on sale after an order is placed.

Yes! We offer exclusive wholesale pricing for boutiques and retailers. Contact us to discuss bulk orders of our eco-friendly, handmade pieces.